Verisk
Consolidated Loss Cost Download

Password: verisk1


My Role | UX Designer & User Researcher
Tools | Axure, Sketch
Research Methods | Usability Testing and Interviews
Date | 2020








Problem Statement:
Customers stated that providing Loss Costs information via Excel or Word documents for individual state, by line of business made it difficult and inefficient to use ISO content in their daily workflow.

Our Solution:
Create a Consolidated Loss Costs Download (CLCD) product. This add-on feature in ISOnet Circulars will allow customers to obtain state-level loss cost data in one file, by line of business, for all states in which they participate. This facilitates customers' ability to integrate ISO content into their operations, and conduct country-wide analysis.






"It makes this task more doable and overtime helps me not to hire an additional person. It looks like an expense savings on our side.

-Joanne A. Attune Insuance



Validation: remote usability testing with six users

CLCD made customer workflows faster and helped them reduce errors when processing and analyzing loss costs data. The results were less manual labor, fewer errors, and more flexibility and efficiently using ISO data.


Download the latest loss cost version for BusinessOwners and all states.
sentiment_satisfied_alt 5 out of 6 Completed w/o problem
sentiment_neutral 0 out of 6 Completed with help
sentiment_very_dissatisfied 1 out of 6 Unable to Complete


Scoring

Scenario 1

Screen Expected Response Munich Re Attune Liberty Mutual AIG NY AIG Banglore WR Berkley
Circulars home no filters {Clicks "OK" on the call out or the CLCD tab} 0 0 0 2 0 0
CLCD no filters {Acknowledges that BP is selected} 0 0 0 2 0 0
{Acknowledges that all states are already selected} 0 0 0 1 0 0
{Acknowledges that the latest is already selected} 0 0 0 0 0 0
{Clicks the "I" icon to see more information about version} 2 0 1 2 2 0
{Clicks the download button} 0 0 0 0 0 0
CLCD no filters save dialogue box {Clicks the save button on dialogue box} 0 0 0 0 0 0
CLCD no filters {Navigates to the circulars home page} 2 0 0 2 1 0

Scenario 2

Screen Expected Response Munich Re Attune Liberty Mutual AIG NY AIG Banglore WR Berkley
Circulars home no filters {Clicks CLCD in the left nav menu and is taken to the CLCD page} 0 0 0 2 0 0
CLCD no filters {Selects Commercial Auto in LOB dropdown} 0 0 0 N/A 0 0
{Clicked the "I" for more info in LOB Dropdown} N/A 2 N/A N/A N/A 2
{Deselects all states then selects NY, NJ, PA, & CT} 0 0 0 N/A 0 0
{Selects last month's version} 0 0 0 N/A 0 0
{Clicks the download button} 0 0 0 N/A 0 0
{Clicks Download} 0 0 0 N/A 0 0
{User says how they would expect reset to work and recognizes where its located} 0 0 0 N/A N/A 0

"The process is quite smooth and easy to access different things. We don't need to give training to someone to do this. This is quite simple and streight forward."

-Ashim B. AIG

2020 © Designed and Coded by Danielle Sobel